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About CRC
ChainReactionCycles.com
"We strive to provide you with the best products at the best prices, in the fastest delivery time possible"
Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them
The CRC Team Today 18 December 2009
We provide worldwide shipping so whether you’re just down the road from us or on the other side of the world we strive to deliver your products to the highest standard in the shortest time.
The largest stock of cycle parts
The largest stock of cycle parts
We have the largest stock of specialist cycle components all under one roof, so if our website says ‘in stock’, it’s physically in our warehouse and within a short time of you placing your order we will be picking your goods off the shelf and preparing them for dispatch. We have a great team of buyers constantly sourcing the very latest kit and the best deals and we are constantly adding new brands and products. All our products come with full warranty back-up so you can shop with confidence.
Best Prices
Best Prices
We buy big. We buy as much stock as we can get our hands on to achieve the best possible prices and we always pass these savings on to you. We offer savings on even the most up-to-date products but we also specialize in clearance goods from previous seasons, so if you don’t mind last year’s color or logo you can save even more!
Best Advice
Best Advice
We understand that it’s not always easy to keep up to date with the fast moving world of cycle kit. If you need some help with anything to do with cycling you can rely on our large team of bike experts to point you in the right direction. Our team is highly experienced with in-house experts in all cycling disciplines.
Fastest Delivery
Fastest Delivery
Every order is a priority order! Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren’t left waiting. We aim to dispatch every in-stock order placed before 3pm that day (Mon-Fri). Once we have done our bit we hand your parcel over to our delivery partners and they do the rest. Delivery is FREE in the UK and most major destinations (minimum orders may apply).
Best Service
Best Service
We all know that sometimes things don’t go according to plan and if you have a problem, we’ll get it sorted. Whether it’s a late delivery, a damaged parcel, a broken product or if you want to have your order exchanged or refunded, we’ll be there to make it all easy and painless. We always want you to be happy with your shopping experience from the point you decide you might need something new, through years of enjoyment on the trail or road.
Worldwide Service
Worldwide Service
No destination is too far or too difficult for us. Every day we ship to all corners of the globe via high speed delivery services. We offer FREE delivery to most major international destinations with a minimum spend. Even if you need something small our postage rates are minimal. We endeavor to understand how things are in your neck of the woods by stocking things to suit your season, communicating with you in your language and offering after sale care that feels like we are just down the road. We want CRC to be everyone’s local bike shop
Contact Us
Check on an existing order
It is always good to speak to customers, but if you have a query about an order you have already placed you may get the fastest answer by checking through your 'My Account' section online.
Already logged in? To access your account click HERE
Or
To log in click HERE
Still no joy? Get in touch and one of our team will get the answer for you. Email the team at customerservice@chainreactioncycles.com
How to deal with an item for return or warranty
We always aim to ensure our products meet your expectations EVERY TIME, but we also know that sometimes it has just got to go back!
To find out how to deal with returning items for exchange, refund or warranty click HERE
Questions about our products
We aim to give you as much information as possible about the items on our website - check the product descriptions that go with each item and you may find the answer to your query or even the manufacturers' website may go that one step further and give the answer. If you're still trying to figure it out get in touch and we will answer your question as quickly and thoroughly as possible.
Contact us by email
We are only the push of a few buttons away! Our expert team of advisers are here to
help. But before you do have a look at our FAQs to check if we already have the answer for you!
If your query is order related or you have an existing order placed and for all other non technical questions please contact: customerservice@chainreactioncycles.com
If you have not placed an order and have a technical question or product query please contact:
tech@chainreactioncycles.com
If you are contacting us from one of the following countries with any type of query:
ventas@chainreactioncycles.com
catalan@chainreactioncycles.com
service-client@chainreactioncycles.com
verkauf@chainreactioncycles.com
vendas@chainreactioncycles.com
levendite@chainreactioncycles.com
crcrussia@chainreactioncycles.com
crcjapan@chainreactioncycles.com
We will reply to your query as quickly and thoroughly as possible.
Contact Us By Telephone
Sometimes it's good to talk! The CRC team are on hand from 9.00am to 5.30pm (GMT) Mon - Fri to help you with your purchases.
TEL +44 (0)28 9335 2976
FAX +44 (0)28 9334 9461
We do get very busy and if you have trouble getting through don't forget that you can email us and the team will be in touch asap to help you out.
Contact us by mail
To contact us by mail please use the address below:
Chain Reaction Cycles Ltd.
Kilbride Rd
Doagh
Ballyclare
BT39 0QA
United Kingdom
Contact us by Fax
To contact us by fax please download, print and return the appropriate fax document below:for GoodsIn Fax Template click here
for Purchasing Fax Template click here
for SalesSupport Fax Template click here
for Shop Fax Template click here
for Warranty Fax Template click here
for Whitepark Fax Template click here
for Accounts Fax Template click here
International Customers
We have skilled Spanish, French and German customer service advisors and can respond to emails and chat to you on the phone in all these languages.
For contact details ensure your prefered language is selected in My Settings and use the following Link:
Our International Teams are available from 8.00am to 4.30pm(GMT) Mon-Fri on the following numbers....
Si vous souhaitez parler à nos conseillers en français, veuillez appeler au:
+44 (0) 28 9334 5506
Wenn Sie mit dem Deutschen Kundendienst sprechen möchten, wählen Sie bitte:
+44 (0) 28 9334 5529
Si quiere hablar con uno de nuestros agentes en castellano, por favor marque:
+44 (0) 28 9334 5532
Si voleu ser atesos en català, per favor marqui:
+44 (0) 2893345544
SE DESIDERA PARLARE CON UN NOSTRO OPERATORE IN ITALIANO, DIGITI:
+44 (0) 28 9334 3750
日本語での対応をご希望のお客様は、こちらの番号にお願いいたします:
+44 (0) 28 9334 3756
Se entender falar com o nosso seviço de apoio ao cliente em português por favor ligue:
+44 (0) 28 9334 5509
Если вы хотите поговорить с нашими русскоязычными консультантами, набирайте номер:
+44 (0) 28 9334 5510
今年环法简直太爽了！
为选手们喝彩！
这运动相当需要耐力和爆发力
准备骑车去全国旅行~
下次我也搞一套专业设备，看着赛车手们真是太帅了！
我也准备买个车骑一骑